Standard Svensk standard · SS-EN 17371-3:2020

Tillhandahållande av tjänster - Del 3: Hantering av prestandamätningar - Vägledning om metod för mätning av prestanda som en del av tjänstekontrakt

Status: Gällande

Omfattning
This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Service buyers and service providers regardless of type, size or the nature of the services; b) Service providers who may be inside or outside the service buyers’ organization; and c) Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

Ämnesområden

Tjänster allmänt (03.080.01)


Produktinformation

Språk: Engelska

Framtagen av: Europeisk standardisering utan svenskt deltagande, SIS/TK 998

Internationell titel: Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts

Artikelnummer: STD-80023426

Utgåva: 1

Fastställd: 2020-08-03

Antal sidor: 995