Standard Svensk standard · SS-EN ISO 9241-154:2013

Ergonomi vid människa-systeminteraktion - Del 154: Talsvarsapplikationer (ISO 9241-154:2013)

Status: Gällande

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.


Ergonomi - Människa-systeminteraktion (12.040) Ergonomi (13.180) Terminalutrustning och övrig kringutrustning (35.180)


Språk: Engelska

Framtagen av: Ergonomi vid människa - systeminteraktion, SIS/TK 380/AG 02

Internationell titel: Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

Artikelnummer: STD-89036

Utgåva: 1

Fastställd: 2013-02-18

Antal sidor: 52