This document covers the following information technology asset management (ITAM) system processes:


a)          management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:


—          understanding the external context and shareholder needs (7.1, 7.2 and 10.2);


—          leadership, policy and organization (10.3);


—          establishing and maintaining the management system (10.4);


—          planning and risk management (10.5);


—          support (including resources, competence, awareness, and communication – 10.6);


—          executing functional and life cycle processes (10.7);


—          performance evaluation and improvement (10.8);


b)          functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: 


—          change management (11.2; also required by ISO/IEC 19770-1);


—          data manag...