Standard Technical reports · SIS-ISO/IEC TR 20000-4:2011

Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT)

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Standard Technical reports · SIS-ISO/IEC TR 20000-4:2011

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Scope

This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

Subjects

Other (03.080.99) Information technology service management (04.060) General (35.020)

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Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT)

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