This European Standard specifies the minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for: a) fire safety systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems and smoke and heat control systems; b) security systems including, but not limited to, intruder and hold-up alarm systems, access control systems, external perimeter security systems and video surveillance systems; c) a combination of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centres are not included. This European Standard is applicable regardless of project size. This European Standard is applicable regardless of the service provider's organizational structure and size.