The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a logistic service
provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, “return to sender” or as a service for recipients to
send a received shipment back, are not covered by the forward events. To keep this document unambiguous
and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical
specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall
outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP
how to run its business, and internal standards are in place for the management of internal processes. Internal
events are considered to be of no interest to a recipient, with the exception of some of the last mile events which
are mentioned later in this document.