1. Start

Standard Swedish standard · SS-EN 15838:2009

Customer Contact Centres - Requirements for service provision

Status: Withdrawn

· Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017
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Standard Swedish standard · SS-EN 15838:2009

Customer Contact Centres - Requirements for service provision
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Scope
Denna Europastandard specificerar kraven för kundkontaktcenter. Dess syfte är att tillhandahålla bästa praxis för att möta kunders förväntningar. Denna standard tillämpas på såväl interna som externa kundkontaktcenter.Denna Europastandard fokuserar på kvalitet i kontakten mellan kund och kundkontaktcenter.

Subjects

Services for consumers (03.080.30)

Buy this standard

Standard Swedish standard · SS-EN 15838:2009

Customer Contact Centres - Requirements for service provision
Subscribe on standards with our subscription service. When you use our service you can be assured the latest editions and easy access. Read more about SIS Subscriptions
Subscribe on standards - Read more Dölj
Price: 1 731 SEK
standard ikon pdf

PDF

Price: 1 731 SEK
standard ikon

Paper

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Product information

Language: English Swedish

Written by: SIS - Tjänster och personlig säkerhet

International title:

Article no: STD-71788

Edition: 1

Approved: 11/16/2009

No of pages: 72

Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017