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Standard Swedish standard · SS-EN 15838:2009

Customer Contact Centres - Requirements for service provision

Status: Withdrawn · Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017

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Scope
Denna Europastandard specificerar kraven för kundkontaktcenter. Dess syfte är att tillhandahålla bästa praxis för att möta kunders förväntningar. Denna standard tillämpas på såväl interna som externa kundkontaktcenter.

Denna Europastandard fokuserar på kvalitet i kontakten mellan kund och kundkontaktcenter.

Subjects

Services for consumers

Product information

Language: English Swedish

Written by: SIS - Tjänster och personlig säkerhet

International title: Customer Contact Centres - Requirements for service provision

Article no: STD-71788

Edition: 1

Approved: 11/16/2009

No of pages: 72

Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017

Related

Standards
SS-EN 14873-1:2005 Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision
SS-EN ISO 18295-2:2017 Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
SS-ISO 10667-2:2011 Assessment service delivery - Procedures and methods to assess people in work and organizational settings - Part 2: Requirements for service providers (ISO 10667-2:2011, IDT)
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