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Standard Swedish standard · SS-EN 15838:2009

Customer Contact Centres - Requirements for service provision

Status: Withdrawn · Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017

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Scope
Denna Europastandard specificerar kraven för kundkontaktcenter. Dess syfte är att tillhandahålla bästa praxis för att möta kunders förväntningar. Denna standard tillämpas på såväl interna som externa kundkontaktcenter.

Denna Europastandard fokuserar på kvalitet i kontakten mellan kund och kundkontaktcenter.

Subjects

Services for consumers

Product information

Language: English Swedish

Written by: SIS - Tjänster och personlig säkerhet

International title: Customer Contact Centres - Requirements for service provision

Article no: STD-71788

Edition: 1

Approved: 11/16/2009

No of pages: 72

Replaced by: SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-1:2017 , SS-EN ISO 18295-2:2017 , SS-EN ISO 18295-2:2017

Related

Standards
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SS-ISO 11107:2009 Recreational diving services - Requirements for training programmes on enriched air nitrox (EAN) diving (ISO 11107:2009, IDT)
SS-EN 16258:2012 Methodology for calculation and declaration of energy consumption and GHG emissions of transport services (freight and passengers)
Swedish Institute for Standards
Box 45443, SE-104 31 Stockholm
Sweden
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info@sis.se

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